We are aware that you trust us. It is our responsibility to protect your privacy. On this page, you can read which data we collect when you visit our website, why we collect these data, how we’ll store and handle that data, and keep it safe.
It also explains how we intend to use your information, who we may share it with, what rights you have about the use of your information and how you can control what personal information we collect from you. So you will understand how we work.
1. What sort of data do we collect?
We may collect the below information about you:
- Your name
- Your contact details, including your billing and delivery addresses, telephone number and email address
- Your marketing preferences
- Purchases and orders made by you and how you paid for them
- A limited amount of payment card information
- Which device and internet browser or application you used to place an order with us or browse our website, including your IP address
- Your location
- Your communications and correspondence with us
- Any data you make publicly available, such as your social media handle or other information you may share on public social media platforms and any other public platforms
In many instances you are providing data and information you knowingly provide to us, for example when you place an order, you provide us your shipping and billing address, phone number and email address. Another example being when you contact us, we have records of what you wrote to us, and we also have the contact details you provide that enable us to reply to you.
2. How we use the collected data?
General uses of your data:
- To provide goods and services to you
- To manage any account you hold with us
- To verify your identity
- With your agreement, to contact you about promotional offers, events, products and services which we think may interest you
- For analysis, insight and research purposes - to better understand your needs and ensure we are giving you what you want
- To show you promotional communications through online media as you browse the web
- To identify and contact competition winners
- To enable us to manage customer service interactions with you
- Where we have a legal right or duty to use or disclose your information, for example in relation to an investigation by a public authority or in a legal dispute
Marketing and promotions
To ensure you are kept up to date with our experience, we use personal data for marketing purposes and may send you emails to update you with the latest news, exclusive Discounts, events and more. You have the right to opt out of receiving promotional communications at any time, by:
- Making use of the simple “unsubscribe” link in our emails
- Informing us that you wish to change your marketing preferences by contacting our customer support at email@example.com
3. Sharing data with third parties
We may also share your data with trusted third parties:
- IT companies who support our website and other business systems
- Operational companies such as delivery couriers
- Payment providers such as Mollie or PayPal
- Google, Facebook and other websites across the internet to show you products that might interest you while you’re browsing. This is based on either your marketing consent or your acceptance of cookies on our websites.
- Data insight companies to ensure your details are up to date and accurate
- Government bodies and law enforcement agencies, insurers or courts when we are required to do so
We will never share your data with third parties for their own purpose. We only share data with trusted third parties that assist us in providing you with our goods and services or help us market and improve our business.
4. The legal basis for using data
We are required to set out the legal basis for our processing of your personal data. We collect and use customers’ personal data:
- In certain circumstances, we need your personal data to comply with our contractual obligations for the purpose of complying with our duties and exercising our rights under a contract or the sale of goods or services to a customer.
- In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. These specific situations include: Marketing and advertising our products and services, selling and supplying goods and services to our customers, understanding customers specific needs and preferences, improving existing products, handling customer contacts and queries, preventing and investigating crime.
- Legal compliance: if the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement or government agencies. This helps protect our customers and employees.
- In specific situations, we can collect and process your data with your consent. For example in relation to sending direct marketing communications via email.
5. How we protect your data?
Our security measures to keeping your personal data safe and secure:
- All the data will be stored on a security server owned by our third party. They regularly monitor the system for possible vulnerabilities and attacks to further strengthen the security.
- Access to your personal data is always password-protected.
6. How long we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Notice. Different retention periods apply for different types of information. Various laws as accounting and regulatory requirements require us to retain certain records for specific amounts of time.
7. What you can do to protect your data?
You should always be careful when sharing your personal data. No one from our company will ever ask you to confirm any bank account or credit card details via email. How you can further protect your data to enhance your online safety:
- If you are using a computing device in a public location, we recommend that you always log out, do not save any passwords or details and close the website browser when you complete an online session.
- Keep your account passwords private to avoid anyone other than yourself accessing your accounts.
- Avoid using the same password for different online accounts.
8. Know your rights
You have the following rights:
- To be informed about our processing or your personal data which is the aim of this notice
- To request access to personal data we hold about you at any time
- To ask us to update and correct any out-of-date or incorrect personal data that we hold about you
- That we stop using your personal data for direct marketing
- That we stop any consent-based processing of your personal data after you withdraw that consent
- The certain rights in relation to automated decision making including profiling
- To request that we erase your personal data in certain circumstances (the right to be forgotten) for example when the data are no longer necessary for the purpose for which we collected them
Questions and Feedback
5013 AD Tilburg
Chamber of commerce number: 59977647
VAT identification number: NL216194209B01
Bank account: NL13RABO0152051686